Payment and Refund Policy

Last updated: 05 November 2026

Scope of the Policy

This Payment and Refund Policy applies to all purchases of courses and related digital resources offered through scoopzae. The policy covers enrolment in educational programmes focused on audiovisual production excellence, including topics such as broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. It governs transactions made by consumers located in the United Kingdom and explains the rights and obligations of both scoopzae and its customers in relation to payments, cancellations, and refunds. The policy does not extend to third-party services or physical goods unless explicitly stated in the course description.

Prices, Currencies, Taxes, and Additional Charges

All listed prices are in British Pounds Sterling (GBP) and include value added tax at the prevailing UK rate where applicable. Customers will see the final price before completing any purchase, including any applicable taxes. Additional charges may apply for optional extras such as extended access periods or certification documents. scoopzae reserves the right to adjust prices, but such changes will not affect orders already confirmed. Currency conversion fees charged by banks or payment providers remain the responsibility of the customer and are not controlled by scoopzae.

Accepted Payment Methods, Authorisation, and Security

Payments are accepted via major credit and debit cards, bank transfers, and approved digital wallets. All transactions are processed through secure third-party payment gateways that comply with UK financial regulations and industry security standards. Payment authorisation occurs immediately upon submission of an order. scoopzae does not store complete card details. In the event of a declined payment, customers receive an automatic notification and must provide alternative payment information to proceed.

Order Confirmation and Contract Formation

A binding contract is formed when scoopzae sends an order confirmation email following successful payment. This confirmation outlines the specific course details, access instructions, and applicable terms. Until this email is received, no contract exists and any pre-authorised amounts may be released. Customers should retain the confirmation for their records as it serves as proof of purchase.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations 2013, UK customers generally have a 14-day cooling-off period from the date of contract formation during which they may cancel without providing a reason. For digital content such as online courses, this right may be lost once download or streaming access begins if the customer has expressly consented to immediate performance. Subscriptions for ongoing access are subject to the same 14-day rule unless the customer has started using the service. Cancellations must be communicated in writing using the contact details provided below.

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available for cancellations made within the statutory period where no access has been used. Once course materials have been accessed or downloaded, refunds are generally not provided except in cases of technical fault attributable to scoopzae. Promotional or discounted courses, gift vouchers, and completed certification services are non-refundable. Refunds are not issued for changes of mind after the cooling-off period or for failure to meet personal learning expectations.

Step-by-Step Procedure to Request a Refund

To request a refund, customers must email [email protected] or write to The Long Barn, Down Farm, Cobham Park Road, Cobham, Surrey KT11 3NE, United Kingdom with their order number, full name, and a clear statement of the reason for cancellation. Requests should be submitted within the applicable time limit. scoopzae will acknowledge receipt within five working days and may request additional information such as proof of purchase or details of any access issues experienced.

Inspection, Approval, Rejection, and Notification

Each refund request undergoes review by the customer services team to verify eligibility. Customers are notified of the decision by email within ten working days. Approved refunds proceed to processing, while rejected requests include an explanation and information on any further options, such as appealing the decision or contacting consumer protection bodies.

Refund Method, Processing Time, and Receipt of Funds

Refunds are returned using the original payment method wherever possible. Processing typically takes between five and fourteen working days after approval, although bank processing times may extend this period. Customers using international cards should allow additional time for currency conversion. scoopzae is not responsible for delays caused by third-party financial institutions.

Special Rules for Digital Content, Subscriptions, and Promotional Offers

Digital courses are considered digital content under UK law. Once access is granted and the customer has begun using the material, the right to cancel may be waived. Subscription renewals are charged automatically unless cancelled at least seven days before the renewal date. Promotional offers are subject to their own terms, which may limit refunds or require full payment upon early termination.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

In cases of failed payments, enrolment is suspended until a successful transaction occurs. Duplicate charges are investigated promptly upon notification to [email protected]. Chargebacks are treated as potential disputes and may result in temporary suspension of access. Suspected fraudulent activity leads to immediate account review and reporting to relevant authorities where required. Customers involved in chargebacks must provide supporting documentation.

Mandatory Consumer Rights in the United Kingdom

Nothing in this policy affects statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or the Data Protection Act 2018. Customers retain the right to seek redress through the courts or alternative dispute resolution schemes if they believe their rights have been infringed. These rights cannot be excluded or limited by contractual terms.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy or to exercise any rights, contact scoopzae using [email protected], +44 7960 959181, or The Long Barn, Down Farm, Cobham Park Road, Cobham, Surrey KT11 3NE, United Kingdom. This policy may be updated periodically to reflect changes in law or business practices. The most recent version will always be available on the website, and material changes will be communicated to existing customers where appropriate. The last update occurred on 05 November 2026.